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What to do if Your Movers holds your Furniture Hostage?

The definition of a hostage shipment is: A household goods shipment that is moving under a non-binding estimate or binding estimate where the mover refuses to relinquish the shipment, although the customer has made the required payment. The required payment is 110% of a non-binding estimate or 100% of a binding estimate along with additional charges for impracticable operations (i.e. stairs and shuttle).

If your household goods are being held hostage, you may seek assistance from:
 File A Complaint With The Ministry of Consumer Services:

See our Helpful Contacts & References section for additional ways to check your moving company.


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