Moving Fraud Protection Checklist
- Make sure the mover or broker is registered with the Canadian Association of Movers. (CAM) by visiting https://.mover.net
- Does the moving company know and abide by the Good Practice Guidelines for Canadian Movers?
Do they provide you with information on customer and mover rights and responsibilities.
- Are they currently insured? If so, ask for the provider and policy number.
Does the moving company subcontract out their work? If so, to who?
- Check the Better Business Bureau for complaint history. https://mwco.bbb.org/
- If storage is provide, go see the facility to get a sense of how clean and secure the facility is.
- Does the mover have a Workers' Compensation Board certificate? If not, you may end up paying for any employee injuries during the move.
- Keep a close I on your belongings when they are being loaded on and off the truck
- Estimates must be in writing and either binding or non-binding. If Non-binding (approximations), only difference in transportation costs and unspecified items should effect the total. Willing to accept other methods of payment other than cash
- If deposit is given, is it held in trust? Is it refundable? Can you please specify terms?
- Never sign an incomplete document
- Be sure you understand the moving company's terms for lost or damaged items. Make sure it is fully explained in the written contract.
- Be sure to understand the type of liability coverage you signed for.
- Notify the moving company of all fragile or extremely valuable items.
- You have the right to be a part of the weighing process of damaged items.
- Consider negotiating with the moving company to settle a dispute.
- Do not sign anything you don't understand.
Ask For and Estimate:
- Make sure that all estimates are done in your home and not on the telephone.
- Give movers precise information about all items that need to be moved and notify them of any obstacles that may increase the time of the move.
- Keep inventory on all goods being placed in the moving truck and put moving labels on all boxes to give movers better direction as to where the boxes are going.
- Be sure to take notes when speaking with the moving company. Write down who you spoke with and all other important information obtained.
- Make sure the estimate given is on company letterhead, provides the all company information and clearly states the terms and conditions of the contract.
- Negotiate – It doesn't hurt to ask for a better price.
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